Vtiger CRM Maintenance and Support Services
Elevate Your Business with Expert Support and Maintenance Services for efficient Vtiger CRM Usage
Unlock the Power of Vtiger CRM with Expert Support and Maintenance Services
At myEnterprise, we have a strong sense of being a dedicated consulting firm that specializes in delivering top-notch CRM solutions and custom development services. Our team comprises seasoned professionals with a wealth of experience, capable of handling projects of varying scales. Whether you require minor adjustments or a comprehensive Vtiger CRM implementation, we are well-equipped to meet your needs efficiently. Vtiger CRM stands as a powerful, feature-rich, and fully Open Source CRM software solution, perfectly suited for small and medium-sized enterprises. We offer cost-effective product support tailored to the requirements of our valued myEnterprise users, ensuring reliable assistance when needed. Vtiger CRM enjoys widespread popularity worldwide, serving as a trusted choice for countless businesses.
We Offer Different Flexible Maintenance and Support Packages
We offer two types of support services – hours-based support packs and incident-based support packs. Our hours-based support packs cover bug fixing, implementing new changes, and additional modifications, providing you with comprehensive support for your Vtiger CRM needs. On the other hand, our incident-based support packs focus solely on bug fixing, ensuring that any issues are promptly addressed to keep your CRM system running smoothly.
Choose from our variety of flexible packages, including 40 hours, 80 hours, 120 hours, and 240 hours, designed to suit your specific needs. Our team of seasoned professionals is ready to assist you with any Vtiger CRM-related tasks, ensuring that you have the right amount of support to keep your CRM system running smoothly.
Hours-Based Support Packs
Hourly Support Packs are designed for customers in need of Vtiger assistance, including usage guidance, configuration, expert advice, and the expertise of a reliable Vtiger partner. Please be aware that the hours included in each Hourly Support Pack remain valid only for the specified duration mentioned for each pack. They are not transferable or carried forward if the validity period expires. This ensures that you make the most of your support hours within the active duration of your selected pack. The Hourly Support Packages inclusions are as mentioned below.
Nano
40 Hours
Valid for 3 months
Email support – Yes
Skype support – No
Scheduled Meeting Support – Yes
Phone Support – No
One Ticket at a time
Bug Fixes – Yes
Change requests – Based on scope of the work
Available for Support Mon to Friday – Business Hours
Micro
80 Hours
Valid for 6 months
Email support – Yes
Skype support – No
Scheduled Meeting Support – Yes
Phone Support – No
One Ticket at a time
Bug Fixes – Yes
Change requests – Based on scope of the work
Available for Support Mon to Friday – Business Hours
Mini
120 Hours
Valid for 9 months
Email support – Yes
Skype support – Yes
Scheduled Meeting Support – Yes
Phone Support – Yes
Two Ticket at a time
Bug Fixes – Yes
Change requests
yes
Available for Support Mon to Friday – Business Hours
Macro
240 Hours
Valid for 12 months
Email support – Yes
Skype support – Yes
Scheduled Meeting Support – Yes
Phone Support – Yes
Two Ticket at a time
Bug Fixes – Yes
Change requests
yes
Available for Support Mon to Friday – Business Hours
Incident-Based Support Service Packs
Incident-Based Support Services provide an efficient and budget-friendly solution for addressing Vtiger CRM issues, primarily focusing on bug fixes and system optimizations. These credits are customized to ensure the prompt resolution of issues, ensuring the smooth operation of your CRM system. It’s important to understand that each incident is equivalent to 8 hours of support. Additionally, please keep in mind that these credits cannot be carried forward beyond their expiration date and also these support packs do not involve any code customizations or enhancements. They are dedicated to maintaining the stability and performance of your CRM system.
Our incident–based support plans are structured as follows to specifically address bug fixes and system optimizations:
Basic
12 Incidents
Valid for 1 year
Email Support – Yes
Skype Support – No
Scheduled Meeting Support – Yes
Phone Support – No
One Ticket at a time
Bug Fixes – Yes
Available for Support Mon to Friday – Business Hours
Standard
30 Incidents
Valid for 2 years
Email support – Yes
Skype support – Yes
Scheduled Meeting Support – Yes
Phone Support – No
One Ticket at a time
Bug Fixes – Yes
Available for Support Mon to Friday – Business Hours
Premier
45 Incidents
Valid for 3 years
Email support – Yes
Skype support – Yes
Scheduled Meeting Support – Yes
Phone Support – Yes
Two Ticket at a time
Bug Fixes – Yes
Available for Support Mon to Friday – Business Hours
Note – Please note that for any support or assistance needed outside of our regular business hours, an additional charge of 1.5 times the regular hourly rate or incident-based rate will apply.
myEnterprise is your trusted partner for all your CRM needs. Our dedicated team of experts is here to provide top-notch CRM solutions, custom development services, and flexible support packages tailored to your business requirements. Whether you’re a small or medium-sized enterprise, our Vtiger CRM expertise can help you achieve your goals efficiently. Don’t miss out on the opportunity to enhance your CRM experience with myEnterprise. Contact us today to discuss your needs, and let us empower your business for success.