As team we are here to say that we have enhanced with one more module called the SLA and this plugin is for open source vtiger CRM. After sales customer satisfaction is the hallmark of a successful business. With ever increase in number of products and services offered by an Organization, Customer service teams quick and apt responses to customers sets the benchmark for high customer satisfaction index for the particular organization.
How does SLA used?
Vtiger Open Source CRM caters this need with the help of Tickets, FAQ and Service Contracts Modules. Users of Vtiger Open Source CRM users know and understand that the basic modules need further enhancements. “SLA Module” an offering of myEnterprise BizAutomations a Certified Business Partner of Vtiger is the answer for the additional needs to Vtiger Open Source CRM users. With the SLA Module organizations can accomplish automatic assignments, escalations and alerts enabling happy, long lasting customers
• Configurable Business Hours
• Configurable response and resolution times
• Automate escalations
• Track Violated SLA’s
• Increase Service teams efficiency
• Module Manager Installable