Customer Relationship Management (abbreviated as CRM) is a commonly used framework to manage a company’s relationship/s with its customers, clients and sales prospects. Technology is used to analyze the business, organize, atomize, and synchronize different processes such as sales, marketing, customer service, production and technical support activities. The principle goals are to find new leads (clients), retain the older ones and get the ones separated back in hold. Also, to help reduce the cost of customer service, support and management burden.
It can be safely claimed that the above ambitions can be met effectively with the help of a CRM because of extremely valuable data analyzing capability.
CRM helps businesses conduct campaigns marketing strategies efficiently by
1. Identifying and concentrating on your best customers – few customers are worth spending more time and energy than others. For example upon analysis you might be amazed to know that a customer, who orders less frequently and buys smaller quantities of higher value brings more business than who orders more frequently and buys larger quantities of lesser value goods. This result is counter intuitive! Database helps to sort out not very obvious but important interactions with customers.
2. Targeting your customer development efforts – which leads are more likely to become clients. This helps paying closer attention to potential leads. This contributes to reward sales efforts.
3. Saving your existing customers’ loyalty – Existing customers are very valuable. They might be promised a lot in the beginning. CRM helps keep up the promises like attending all the trouble shooting related calls, service calls, solving their issues/grievances and offering them the right mix of products at the reasonable prices.
On the other hand, huge scope was created for designing and development of open source CRM software which grew up like a revolution in the conventional industry in the recent years.
CRM has eventually become the present day’s vital necessity because it eases a lot of work, automates a lot of mundane activities, saves time, energy and money. To be more precise, it’s a great way to analyze various things at one platform on one screen in a single software application.
Like anything great does not happen without a greater risk, CRM implementation obviously has certain constraints and challenges.
Particularly, it’s a skilled labor’s job. A person used to conventional methods might find it a challenge to switch over and accept an outright new platform for work. Maintenance is a constant need. Failing of selected parts of software can disturb the whole package sometimes; Steps are taken to avoid such issues by manufacturers of CRM software, though.
Optimization of business irrespective of all constraints is possible through choosing an apt CRM and wisely implementing across your organization be it small or big.
Few Vendors of costed CRM: SAP AG, Oracle, Salesforce.com, Microsoft CRM, Amdocs, Siebel, NetSuite and IBM.
Few more vendors of open source CRM: vtiger, Zoho, Sugar etc
What Client’s Say
They worked quickly and effectively to build a custom CRM for our Co-Pilot team
myEnterprise team are a pleasure to work with. They worked quickly and effectively to build a custom CRM for our Co-Pilot team. They have always responded quickly throughout the project and for any issues or concerns we had and myEnterprise team always made themselves available to speak to us. We are extremely happy with our CRM and we would recommend working with myEnterprise Team
A strong development partner
We thank the team at myEnterprise BizAutomations for their knowledge, professionalism, dedication and friendliness. They are quick to understand our requirements, offer creative designs, follow project plans, and meet timelines – all of this while accommodating our changing needs. They are always there to help us when we need support. myEnterprise is a valuable business partner. We hope you find this satisfactory. Thank you myEnterprise team.
VTigress team is one of the best in this field
“VTigress team is the real professionals in this field. They are the right team of the right job. They can provide solution exactly what we wanted extremely fast and accurately. I have been working with many IT professionals, I can say that VTigress team is one of the best I've ever worked with. I also appreciate their quick and courteous responses. We look forward to continue working with them in the future.”
I would highly recommend myEnterprise to anyone who wanted to start the vTiger journey.
It has been a privilege and an honor to work with you and your team. I was looking for a capable long term partner for vTiger CRM implementation and have been lucky to find myEnterprise Team. The team understood my various requirements and came back with excellent solutions that delighted my users. Moreover, the team went over and above to support the project in time of crisis. What I like the best is the value system and the work ethics along with the in-depth technical knowledge which is so rare to find these days. I would highly recommend myEnterprise to anyone who wanted to start the vTiger journey.
I strongly recommend myEnterprise BizAutomations for all your business automation requirements.
We have started our operations 6 months back in Hyderabad & was facing challenges in terms of managing customer inquiries, lead management & automation of the business process. Our needs were very unique in terms of message automation & customized dashboards. myEnterprise has gone out of the box to get what we needed. I strongly recommend myEnterprise for all your business automation requirements. Wishing them all the very best for their future endeavors.
I am a fan of the Team. 30-Jan-2020
My relationship with vTigress/myenterprise.in team began in August 2011, when I needed a vTiger module created for a client. I found ST Prasad as a result of a web search; I talked with ST about my requirements and felt confident this was a good fit. I was on a tight schedule (4 days) at the time and ST made it possible to meet my timeline, with minimal updates to the code. I have continued working with the team, using their vtDZiner module; upgrades of vTiger versions; development of a XERO private app. At all times I have been afforded their best efforts for every development request. Their advice on how to proceed for every project has always been clear and their work is solid. As system environment requirements have changed, the team have been very happy to provide recommendations and assistance where requested.
Professional and Unmatched Service
I would like to appreciate myEnterprise for their professional and unmatched service. Their team helped us to customize Vtiger CRM for our business. Their experience in Vtiger not only helped us to solve the issue that we had but also guided us to use it in a very efficient manner. Their useful and guided suggestions have eased the job of my team in using the CRM
Specialized and Qualified Expertise in Developing
myEnterprise Services has provided us with specialised and qualified expertise in developing our own CRM module. Our industry requires that our CRM module be both ISO 17025(2005) and Safe Quality Food (SQF) compliant. These customization’s included, but were not limited to, integration to existing 3rd party e- commerce applications, enhanced inventory tracking, creation of sample analysis records. Since the start of our project in 2011 the myEnterprise team has demonstrated its ability to adapt to our work environment.
Specialized and Qualified
myEnterprise Services has provided us with specialized and qualified expertise in developing our own Sales and Marketing CRM and we are writing to recommend the services of myEnterprise Services. We have been using myEnterprise Services for CRM build and customisation since December 2016. Our Experience with the development team is that their service has been professional and they are very responsive and good with understanding our needs.
My Experience with the development team at myEnteprise is that they are very responsive, good with understanding our needs and fast in response whenever we have an issue. We have been using myEnterprise Services since 2016 to develop and maintain Payroll Management system on Vtiger. Since Vtiger is a CRM system a lot of complicated customizations had to be done to accept Organization, Employee based data along with many complex backend calculations.
Good understanding and fast in response
I have been using myEnterprise Services since the year 2013 to develop a vtiger/vtigress based global Research & Development database solution. My experience with the developer team at myEnterprise Services is, that they are very responsive, good with the understanding of our needs and fast in response whenever we have an issue. I'm happy to recommend the services of myEnterprise Services.
They are highly talented people. Once you present an idea, they will create it for you and will exceed your expectations. I highly recommend this company for doing such a fantastic job with us to solve our problems.
vTigress have helped us
vTigress have helped us migrate from On Demand to Opensource Vtiger 7, by aligning the two databases and creating additional module extensions and plugins that have enabled us to build a much more practical and user friendly system for our very specific business needs. There are so many possibilities with this system, and vTigress have the knowledge, skills and desire to develop what you need.
I was very impressed
I was very impressed with the entire process: from establishing my needs through to delivery. They provided lots of clarification and reassurance throughout, and were quick to respond to any questions.I would definitely recommend their services to anyone requiring custom development work.
This is to acknowledge that Theme Animations Pvt. Ltd. has worked with Tata BSS for three(3) CRM implementations for its clients covering the following areas:· Marketing & Sales, Lead and Campaign Management, Opportunity and Contact Management,· Support & Service Ticketing, Case & Complaint Management, Service Request.All the above projects were satisfactorily conducted and completed without any delay.
We solved for one of our end customers the problem of following user activity and working with their crm data updates. History++ , Forensic View and a custom auto logout plugins were integrated to make a new type of user follow-up tool. The communication with Myenterprise and understanding of the problem was excellent. We can gladly recommend using their services and extensions.
The quality of their work
The quality of their work, combined with the quick turn-around and out-of-the box creative ideas was extremely impressive. They Again super result, Fast Communication. A+++Highly recommended